Terms of Service

Who we are and what these terms cover

Polywick Graphics, PH, Corp., Philippines, operating as Polywick Studio, provides these terms for cardgroove.app and CardGroove software and browser tools. Contact us with questions. Separately agreed custom-development services are governed by their written agreements.

Purchases and licences

Before paying, review the selected product, price, currency, taxes, payment frequency, licence scope and delivery arrangements in the offer and order. A one-time purchase and a subscription are different arrangements; these terms do not convert one into the other. Renewals, cancellation, included updates and support must be stated in the applicable offer.

Your software licence and written order define permitted use and installations. Purchasing one product does not grant access to every Polywick product. Ownership of the software is not transferred. Any open-source components remain subject to their own licences.

Payments through a reseller

Where a checkout identifies Paddle as the seller, Paddle acts as the authorised reseller and its Buyer Terms also govern the transaction. Other purchases follow the seller and payment arrangements identified in the order.

Responsible use

Keep your order confirmation and use accurate contact information so the seller can send receipts and purchase instructions. For missing delivery, activation problems or an incorrect order, use our Product Inquiry form and include the order reference. Never send payment card details or passwords.

Use the software lawfully and only with files, systems and content you are authorised to access. Protect credentials, keep suitable backups and configure access appropriately. You are responsible for your content, deployment and decisions made using software output. Do not use our services for malicious activity or unauthorised access.

Compatibility and support

Check the product's requirements before purchasing. Features, supported formats and integrations differ by product and release. Support and any response-time or availability commitments are those expressly included in your order; no universal service-level commitment is made here.

Third-party requirements and licence scope

Some workflows require separate hardware, software or services, such as smart-card readers, drivers or cryptographic providers. Their licences, charges and availability are separate unless the purchase offer expressly includes them. A product licence does not grant rights to third-party software.

Permitted users, devices, transfers and upgrade rights are determined by the licence supplied with your order. Contact us before purchasing if those terms do not address your deployment. We do not imply unlimited installations or lifetime access to future releases.

Refunds and statutory rights

Read our Refund Policy and the applicable product details. Nothing in these terms removes mandatory consumer rights or excludes liability that cannot legally be excluded.

Privacy and updates

Our Privacy Notice explains website and customer-data handling. We will date revisions to these policies. Updates do not retrospectively remove rights agreed for an existing purchase.